What is Zonka ?
Zonka Feedback is a multichannel customer feedback and survey platform that helps you collect, measure, and analyze customer satisfaction.
Features
FE – Zonka Feedback Professional Plan LTD – $429
- All features above included
- 500,000 website visitors per month
- 200,000 emails per month
- 4,000 monthly SMS credits
- 30 custom alerts
- 15 users
- 8 pre-built reports
- All Professional Plan Features
- CNAME domains
- Premium integrations
- Locations
- License Tier 5
Zonka Will work for everyone
- Surveys & Feedback Forms: Capture feedback and collect data with customized Surveys & Feedback Forms.
- Offline Surveys & Kiosks: Run surveys on iOS and Android Devices. Get feedback without WiFi, on the go.
- Net Promoter Score: Measure and Improve Customer Loyalty with NPS Surveys. Get NPS insights & drive growth.
- Customer Satisfaction Surveys: Track Customer Experience and Satisfaction with CSAT Surveys. Improve Customer Experiences.
- Customer Service Feedback: Get Customer Service and Agent Feedback with Customer Effort Score (CES) Surveys.
- Website Feedback: Capture Website Experience Feedback using Popups, Feedback Button, Embed, Links.
- Product Feedback: Run Product Experience Surveys to know user feedback and satisfaction with your product.
- Employee Experience: Improve Employee Engagement with regular Employee Experience Surveys, eNPS.
Zonka Why should you use?
- Measure Customer Experience: Start measuring CX Metrics – NPS, CSAT and CES in minutes. Keep a pulse on customer experience at all times.
- Quick Tailor-made Surveys Quick Tailor-made Surveys: Customize Surveys with ready-to-use templates, 40+ question types, themes, language, logic & more.
- Multichannel Feedback Capture Multichannel Feedback Capture: Distribute surveys using iPads, Android Tablets, Kiosks, Emails, SMSes, Web Buttons, Web Embed, In-App.
- Integrate Favorite tools Integrate Favorite Tools: Connect your favorite tools using native integrations with Intercom, HubSpot, etc., or build your own using APIs.
- Data Security Data Security: Ensure data security with SSL. Zonka Feedback is GDPR-compliant and your data is encrypted and secured.
- Real-time Alerts Real-time Alerts: Set up real-time Email Alerts, Slack Notifications to loop in your teams when a response is captured.
- Schedule Surveys Reports Schedule Survey Reports: Schedule automated reports to your inbox daily, weekly, or monthly and take informed decisions.
- Graphical survey Reporting Graphical Survey Reporting: Get in-depth real-time reports with graphs, and analysis. Click through, filter, and save reports.
- Act in Time & Close the Feedback Loop Act in Time & Close the Feedback Loop: Tag your Responses, Add Tasks for the team to take quick action, and close the feedback loop.
- Automate CX with Workflows Automate CX with Workflows: Set up workflows to set alerts, trigger automated actions like emails to customers, contact list updation, etc.
